I went to the Apple store today because my charger was damaged. It was plugged in charging the laptop and then began to smoke and melted the wire. Had the normal routine of the household been going on we would not have been home or in the same room to catch it and the house most likely would have burned down. Showing my charger to the Genius Bar they proceeded to scan and poke at it and process a claim. When they scanned it they found it to be 2 years old and out of warranty…they refused to do anything about it. After almost burning down my house they didn’t want to replace a defective charger.
I was forced to purchase a new charger since the laptop needs to have power at some point. I found the whole experience dishartening. I am a huge Apple fan and I would like to think that my touting of the Apple brand and product has caused several in my department to purchase Apple products…yet they will not replace a defective charger. I will need to rethink my purchase of the new 3G iPhone when we get 3G in the area. After this experience, I have a bad taste in my mouth. I guess it really is “Buyer Beware”.
